CRTC reviewing Internet services

Deadline Feb. 8 for comments, or requests to appear before CRTC

Published on February 4, 2016

The Canadian Radio-Television and Telecommunications Commission (CRTC) is asking Canadians to share their views on the telecommunications services they need to participate in the digital economy.

The Commission is currently reviewing telecommunications services, including Internet services, which are offered in Canada. In a recent press release the CRTC said during the first phase of this proceeding, which was launched in April, 2015, they began to collect information to better understand the telecommunications services provided to Canadians and determine the areas in Canada that are not being adequately served.

During this second phase of the proceeding, the CRTC would like to have more information from Canadians.


So close and yet so far

“As it is important to hear from Canadians across the country on these important issues, the CRTC is using both online and more traditional methods to facilitate their participation,” the press release stated.

Some of the questions that the CRTC would like Canadians to answer include the following:

What telecommunications services do Canadians consider necessary to participate in the digital economy?

Which services do Canadians rely on the most to communicate?

Should the prices for telecommunications services in Canada be similar between urban and non-urban areas?

What upload and download speeds for broadband Internet service would meet Canadians' needs?

People who wish to participate have until Monday, Feb. 8, to send comments and request to appear at a public hearing in April, 2016.

They can do so by filling out the online form; writing to the Secretary General, CRTC, Ottawa, Ontario K1A ON2; or

sending a fax to (819) 994-0218.

The CRTC is also making available a short questionnaire for Canadians to fill out in order to share their views on the telecommunications services available in their region.

Canadians who cannot access the questionnaire online may call 1-877-249-2782 to fill it out over the phone with an agent or to request a paper copy (a prepaid return envelope will be supplied). Canadians may also send a fax to 819-994-0218 to request a copy to complete and send back. The responses to the questionnaire (online, phone, fax or mail) must be completed and received by the CRTC by Feb. 29, 2016.

Finally, the CRTC will be conducting focus groups in small communities across Canada where a large percentage of the population is underserved or unserved by modern telecommunications services.

This phase of the proceeding will ensure that the public record has detailed information from Canadians from coast to coast to coast.

"As we look to the future of Canada's telecommunications needs, we are interested in hearing the views of Canadians from across the country, and especially those who do not have access to the technology they need in this digital era,” said Jean-Pierre Blias, chairman and CEO of the CRTC.

“In order to fully participate in the digital economy, Canadians need reliable, affordable and modern telecommunications services. Wherever you live in Canada, from St. John's to Prince Rupert to Moose Jaw to Iqaluit, we want to hear from you."

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